How to identify authorised Zesty Paws products

Products supplied through the authorised channel have a documented supply chain. Parallel imports are genuine products that do not come through the authorised Hong Kong channel. Counterfeits are not Zesty Paws products at all. There is one reliable check: where you buy.

Check where you buy

Compare the seller with the authorised retailer list. A seller that is not on the list is not an authorised channel, however similar the packaging looks. The list is updated as partners join, so check it before you buy.

Price reference

Every product page shows the Hong Kong recommended retail price (dog products, cat products). Sources that are consistently priced far below the RRP warrant caution.

Common non-authorised sources

iHerb direct shipping

Genuine product: generally yes

Outside the brand's authorisation for Hong Kong; probiotics and oils travel long distances without temperature control.

Taobao, Pinduoduo, purchasing agents

Genuine product: not guaranteed

Unknown origin, with the highest risk of counterfeits and short-dated stock.

Amazon forwarding

Genuine product: generally yes

A parallel import like iHerb, with higher shipping cost and longer waiting time.

Local shops not on the list

Genuine product: not guaranteed

Stock may come from any of the above; a shop's own claim does not amount to authorisation.

If you suspect a counterfeit

Do not feed it. Keep the packaging and receipt and email [email protected] with the shop name, photographs and date of purchase. We will follow up with the brand owner.